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- Early Resolution
Ever since Sprint announced availability of the iPhone, I’ve been swamped with questions and requests for help, primarily from SERO customers. Over the past few months, I’ve probably helped answer or resolve hundreds of customer issues.
I can’t keep it up.
You may have noticed at times that it’s taken me days to respond and I’m [...] - Smartphone Adoption
It’s been a couple of weeks since I posted the initial piece on the four drivers of change in the industry. I didn’t intend to take this long to post the second piece, but I guess I’ve been pretty busy…
As I indicated in my first post, one of the key drivers of change has [...] - The iPhone: the power and the danger
My latest article for Christian Computing magazine is on the power and the danger of the iPhone. It can be read here: http://www.ccmag.com/2011_11/ccmag2011_11mcguire.pdf
- Four Drivers of the Mobility Revolution
Just over a week ago, I presented “Seismic Shifts in the Mobile Ecosystem” at Sprint’s Open Solutions Conference. The session was well attended and seemed to be well received, so I’d like to share some of the content here. I’ll set up the topic in this post, and then dive deeper in additional [...] - Steve Jobs: The Innovation Paradox
I’m already very late in writing an homage to Steve Jobs, so let me take a different angle…
Steve Jobs may represent the most successful example of a man and his company being able to maximize the profit from innovation. He and Apple have done this by taking an approach to innovation that appears to [...] - Accelerating the Mobility Revolution
It’s been a long time since I last posted. I’m also very behind in responding to comments, I apologize for that and hope to get caught up in the next few days. Between a lengthy overseas vacation and a full plate of work, it’s been hard to carve out time for this blog.
But, [...] - Big Bells Use Usage Based Pricing to Slow the Mobility Revolution
Yesterday, Verizon confirmed their elimination of unlimited data plans for smartphones and revealed the details on their new tiered usage-based pricing plans. In doing so, Verizon followed AT&T’s lead in adopting usage-based pricing as a weapon in their fight against the mobility revolution.
Since T-Mobile also started punishing heavy data users earlier this year, that [...] - In Case You Hadn’t Heard… the Port In Credit is Back
This isn’t exactly new news, but the port-in credit is back for folks porting a line from one of Sprint’s competitors. It’s $125 for a smartphone and $50 for a non-smartphone. The offer is only good until June 23, so don’t delay.
More details are here.
- Whither Isis? Is Big Bell Dogma a dead dog strategy?
Today’s news is hardly surprising. I think Fierce’s Mobile’s Sue Marek describes the news better than I could:
Less than six months after AT&T Mobility, Verizon Wireless and T-Mobile USA announced their mobile commerce initiative, called Isis, it appears that these major players are already starting to rethink their ambitious plans.
Today the Wall [...] - “Improving the Customer Experience”
This week, I participated in the VentureBeat Mobile Summit. The tagline for the event was “30 hours. 180 executives. 5 key issues in mobile.” The concept was to bring together the most influential people from across the mobile ecosystem to wrestle with some specific issues that will need to be resolved for all [...]
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